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The Retail Mutual is a trading name of the NFRN Mutual Limited, a company registered in England and Wales, number 3810528, registered office 8 Maltings Place, 169 Tower Bridge Road, London SE1 3JB. The NFRN Mutual Limited is authorised and regulated by the Financial Conduct Authority, FRN: 312391. The NFRN Mutual Limited is managed by Regis Mutual Management Limited, a company registered in England and Wales, number 4194000, registered office 8 Maltings Place, 169 Tower Bridge Road, London SE1 3JB. Regis Mutual Management Limited is authorised by the Financial Conduct Authority, FRN: 479202. You can check this on the Financial Services Register by visiting the FCA's website.

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    • Business Cover
    • Other Products
      • Home Cover
      • Landlord Cover
      • Health Cash Plan
      • Access Surgery Health Cover
    • Documents
    • About Us
    • Hub
      • Blog
      • Member Profiles
      • Downloads
    • Claims
    • Contact

      Opening times

      Customer Service and General Enquiries

      Customer Service - 0333 2121 006
      8.30am to 5.30pm, Monday - Friday
      Closed Weekends and Bank Holidays
      General Enquiries – 01892 888 319
      9am to 5pm, Monday - Friday
      Closed Weekends and Bank Holidays

      Claims Team

      Claims - 0333 2121 008
      9.00am to 5.30pm, Monday - Thursday
      9.00am to 5.00pm, Friday
      Out of hours - 01424 850 333

      Special Offer
      Business Cover Offer Stamp

      Take out business cover with us and receive a £20 gift card*

      Call us now on 0333 2121 280 quoting ONLINE20 for an immediate business cover quote

      Find Out More

      *Terms and conditions apply. This offer is available to new business cover members only. Members who have been on cover with the Mutual for the same premises within the last two years are not eligible for this offer.

      Thank you!

      Thank you for providing your details, we will get in touch to arrange your Cover quote when your renewal is due.

      Home or Landlord Cover

      To make a Household or Landlord claim, please call 0333 21212 008.

      (Call lines are open 9am – 5.30pm Mon-Thurs, 9am-5pm Friday. For emergency assistance out of hours or Bank Holidays, please call 01424 850 333).

      Unsure

      Please call our General Enquiries on 01892 888 319 and a member of our team will be able to assist you.

      (Call lines are open 9am – 5pm Mon-Fri, closed Weekends and Bank Holidays).

      Choice Insurance

      To make a claim under any Section other than Commercial Legal Expenses, please call 0333 0107 190 or email [email protected]

      TL Dallas / MI Commercial Risk

      Please refer to your cover documents receieved when your cover was taken out to find the relevant contact information on how to claim. If you do not have a copy of your documents, please call 01892 888 319 (9am-5pm Mon-Fri, Closed Weekends and Bank Holidays).