Call us to report your claim

0333 2121 008

(9am-5pm Mon-Fri.)

01424 850 333

(out of hours and bank holidays)

The Retail Mutual Claims Service

When the unexpected happens you need to know that The Retail Mutual is here to help. Our experienced UK-based Claims Handlers are available Monday to Friday from 9.00am to 5.00pm to log your claim and offer practical solutions to help minimise any further loss or damage.

What to do if you need to make a claim

If you need to make a claim you can do so by choosing from one of these options:

Speak to us

Call us on 0333 2121 008 between 9.00 am and 5.00 pm, Monday to Friday. For emergency assistance outside our normal business hours please call 01424 850 333.

Email us

Send us an email to claims@theretailmutual.com.

Log your claim online

Click here to fill in our quick-and-easy online claims form.

Send us a letter

To notify us of your claim in writing please send us a letter to:

The Retail Mutual Claims Department,
Floor 3, Westcombe House,
2/4 Mount Ephraim,
Tunbridge Wells,
Kent,
TN4 8AS

Claims Guide

Click here to view or download our claims guide.

At The Retail Mutual we aim to make your claims process as quick and trouble-free as possible. This handy guide explains what to do if you need to make a claim and provides some useful tips for minimising further loss or damage, helping to make your claims process as quick and trouble-free as possible.

Claims Guide

At The Retail Mutual we aim to make your claims process as quick and trouble-free as possible. This handy guide explains what to do if you need to make a claim and provides some useful tips for minimising further loss or damage.

Click here to view or download our claims guide.