Claims

The Retail Mutual Claims Service

When the unexpected happens you need to know that The Retail Mutual is here to help. Our experienced UK-based Claims Handlers are available Monday to Friday from 9.00am to 5.00pm to log your claim and offer practical solutions to help minimise any further loss or damage.

What to do if you need to make a claim

If you need to make a claim you can do so by choosing from one of these options:

Speak to us

Call us on 0333 2121 008 between 9.00am to 5.30pm, Monday – Thursday and 9.00am – 5.00pm, Friday. For emergency assistance outside our normal business hours please call 01424 850 333.

Email us

Send us an email to [email protected].

FCA Business Interruption Test Case

Following the FCA Business Interruption Test Case, if your business has suffered a loss as a result of Covid-19, you may be able to make a claim under your business interruption cover. If you have read our statement and feel you have a claim, please click here to start your claim. You can complete the form online, or you can email or post the completed form to us. If you have any queries please email us at [email protected].

Submit your claim online

Click the button below to fill in our quick-and-easy online claims form.

Send us a letter

To notify us of your claim in writing please send us a letter to:

The Retail Mutual Claims Department,
First Floor, Douglas House
Quarry Hill Road
Tonbridge
Kent
TN9 2RH

Claims Guide

Click here to view or download our claims guide.

At The Retail Mutual we aim to make your claims process as quick and trouble-free as possible. This handy guide explains what to do if you need to make a claim and provides some useful tips for minimising further loss or damage, helping to make your claims process as quick and trouble-free as possible.