Skip to main content

Call us to report your claim

0333 2121 008

(9.00am to 5.30pm, Monday – Thursday
and 9.00am to 5.00pm, Friday)

01424 850 333

(for emergency assistance out of hours and bank holidays)

The Retail Mutual Claims Service

When the unexpected happens you need to know that The Retail Mutual is here to help. Our experienced UK-based Claims Handlers are available Monday to Friday from 9.00am to 5.00pm to log your claim and offer practical solutions to help minimise any further loss or damage.

What to do if you need to make a claim

If you need to make a claim you can do so by choosing from one of these options:

Speak to us

Call us on 0333 2121 008 between 9.00am to 5.30pm, Monday – Thursday and 9.00am – 5.00pm, Friday. For emergency assistance outside our normal business hours please call 01424 850 333.

Email us

Send us an email to [email protected].

Submit your claim online

Click the button below to fill in our quick-and-easy online claims form.

Submit A Claim

Send us a letter

To notify us of your claim in writing please send us a letter to:

The Retail Mutual Claims Department,
First Floor, Douglas House
Quarry Hill Road
Tonbridge
Kent
TN9 2RH

Claims Guide

Click here to view or download our claims guide.

At The Retail Mutual we aim to make your claims process as quick and trouble-free as possible. This handy guide explains what to do if you need to make a claim and provides some useful tips for minimising further loss or damage, helping to make your claims process as quick and trouble-free as possible.

Claims Guide

At The Retail Mutual we aim to make your claims process as quick and trouble-free as possible. This handy guide explains what to do if you need to make a claim and provides some useful tips for minimising further loss or damage.

Click here to view or download our claims guide.

Opening times

Customer Service and General Enquiries

Customer Service - 0333 2121 006
8.30am to 5.30pm, Monday - Friday
Closed Weekends and Bank Holidays
General Enquiries01892 888 319
9am to 5pm, Monday - Friday
Closed Weekends and Bank Holidays

Claims Team

Claims - 0333 2121 008
9.00am to 5.30pm, Monday - Thursday
9.00am to 5.00pm, Friday
Out of hours - 01424 850 333

Special Offer
Business Cover Offer Stamp

Take out business cover with us and receive a £20 gift card*

Call us now on 0333 2121 280 quoting ONLINE20 for an immediate business cover quote

Find Out More