COVID-19 guidance for retailers

We know a lot of you are having to deal with an increase in demand as well as changes in the way you operate or even run your businesses. Others have had to close down completely for the foreseeable future, and all of these challenges have created uncertainty for independent business owners who are now unsure of what the future holds.

As you can imagine, we are continuing to receive a large number of calls and enquiries about the Coronavirus. This is why we have created this dedicated page full of useful and insightful content to hopefully help answer your questions and ease some of your concerns.

Support for Members of The Retail Mutual

TRM coronavirus FAQs

Frequently asked questions about how business cover responds coronavirus

We have put together some frequently asked questions based on the high demand of calls we are currently receiving from our Members. Please take a read through our FAQ which we hope will answer some of your queries.

Cover for unoccupied business premises during the COVID-19 outbreak

The Government has closed non-essential businesses to help stop the spread of Coronavirus, but is your business covered if left unoccupied during this time? We take a look in this article.

Support for businesses

Open sign with text how to prepare your shop for reopening

Guidance for shops in preparation for reopening

As the UK begins to take steps to ease lockdown, the Government has announced that non-essential retail can re-open from 15 June providing the premises is COVID-secure. We look at what to do to prepare your premises so you can be ready to start trading again.

High street image with text over top what to do if employees cannot work due to coronavirus

What to do if employees cannot work due to coronavirus

As retailers reopen their doors once more, there are many aspects to consider if an employee cannot attend work due to coronavirus. In this article, we look at different aspects of a return to work for employees and what your role is as their employer.

washing hand safety for businesses

How to keep your staff safe during the coronavirus pandemic

Your employees’ health and wellbeing is of paramount importance and if you are the owner of an retail business, here is our helpful guide to keeping your staff safe in the workplace.

open sidn how to let your customers know you are open

How to let your customers know you are open again

So you have prepared your shop to be COVID-secure and are ready to open from 15 June, but how are you going to spread the word? In this blog, we look at how to let your customers know that you are open again and safe for them to visit.

Government 3-step roadmap featured image

What is the Government’s 3-step roadmap to reopening the high street?

The Government has introduced a 3-step roadmap plan to gradually lift lockdown restrictions to help the UK economy, but what does this mean for retail? In this article, we look at how the plan affects the high street.

Summary of Government Coronavirus support for businesses

We have put together a summary of the Government’s coronavirus support measures that businesses can apply for so that you can find the right help for your business.

Coronavirus Job Retention Scheme (JRS)

What is the Coronavirus Job Retention Scheme and who is eligible? We take a look in more depth at how to furlough employees, how to claim and more.

Coronavirus Business Interruption Loan Scheme (CBILS)

The Coronavirus Business Interruption Loan Scheme (CBILS) supports small and medium-sized businesses (SMEs) affected by Coronavirus. In this article, we look at what is on offer, the response to small business applications, the amendments, and how the banks have reacted.

Bounce Back Loan Scheme

The Chancellor of the Exchequer Rishi Sunak has recently announced a new Bounce Back Loan Scheme to further support small businesses. In this article we look at what this is, when it will be available and how this compares to the Coronavirus Business Interruption Loan Scheme.

Coronavirus Statutory Sick Pay Rebate Scheme

Coronavirus Statutory Sick Pay Rebate Scheme

This is a Government incentive for employers to claim back the Statutory Sick Pay (SSP) paid to their employees, who have been off work due to the virus. We look at who is eligible, what information you need, how to claim and more.

New guidance for restaurants offering takeaway or delivery

New guidance for restaurants offering takeaway or delivery

As part of the 3-step roadmap for the UK to ease lockdown, new guidance has been published for restaurants offering takeaway or delivery. We take a look at the guidance to keep your staff and customers as safe as possible during the pandemic.

Shutters down with text over top

Temporary new measures introduced to protect the UK high street from aggressive rent collection and closure

As part of the package of support, the Government has announced temporary new measures which are aimed at safeguarding UK high street businesses and their employees. We look at what the new temporary measures are and what it means for the UK high street.

Things to do for your business in lockdown The Retail Mutual blog image

7 things you can do to strengthen your business during lockdown

If you are a business that has temporarily closed you might be wondering what you can do for your business during this time? In this blog, we take a look at the variety of things you can be doing for your business.

Mental health support during Coronavirus lockdown

These are uncertain and challenging times that we are living through, which are leading to concerns about our jobs and businesses, keeping our homes and paying bills due to a lack of income. During this time of lockdown, it’s equally important to look after the mind as well as the body.

Other support summaries and useful links

Summary of Government coronavirus support for the self-employed

In the UK there are over 5 million self-employed workers. We have put together a summary of the support schemes available to this sector.

person on laptop working

Self-Employment Income Support Scheme

The Self-Employment Income Support Scheme is now available to make a claim online. In this article, we look at the eligibility criteria, the amount you can expect to receive, how to make claim, and when you will receive your grant.

Summary of Government coronavirus support for residential landlords

We have put together a summary of the Government’s coronavirus support available to residential landlords, including information on rent arrears, property access, health and safetly obligations, and moving and viewings.

The Retail Mutual Cover Documents

If you are looking for your cover documents to check your cover, please click one of the links below.

Business Cover Documents

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Home Cover Documents

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Landlord Cover Documents

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