Contact - The Retail Mutual

Contact Form

What is your enquiry regarding?

New Quote Renewal Other Enquiry

New Quote Enquiry

Are you a current Member looking to cover another premises:

Yes No

Existing Member New Quote Enquiry Form

Your Name(Required)

Phone(Required)

Email(Required)

Postcode on Cover

Membership Number

Cover Type(Required)

Date cover is required to start(Required)

If we should need more information or to discuss your quotation, what is the best date and time to get in touch?

Please provide any additional details you feel may be important

Communication Choices(Required)

Tick the box if you are happy to receive communications via a phone call or email from The Retail Mutual about our products and services

New Quote Enquiry Form

Your Name(Required)

Phone(Required)

Email(Required)

Postcode on Cover

Cover Type(Required)

Date cover is required to start(Required)

If we should need more information or to discuss your quotation, what is the best date and time to get in touch?

Please provide any additional details you feel may be important

Communication Choices(Required)

Tick the box if you are happy to receive communications via a phone call or email from The Retail Mutual about our products and services

Renewal Form

Your Name(Required)

Phone(Required)

Email(Required)

Postcode on Cover

Membership Number

Cover Type(Required)

Date of Renewal

If we should need more information or to discuss your renewal, what is the best date and time to get in touch?

Please provide any additional details you feel may be important

Communication Choices(Required)

Tick the box if you are happy to receive communications via a phone call or email from The Retail Mutual about our products and services

Contact Form

Your Name(Required)

Business Name

Email(Required)

Phone

Your Message(Required)

Communication Choices(Required)

Tick the box to receive communications via email from The Retail Mutual about our products, services and special offers

Communication Choices

Tick the box if you are happy to recieve communications via a phone call from The Retail Mutual about our products and services

Tick the box to subscribe to The Retail Mutual's newsletter, which contains our latest blogs, downloadable guides and industry news

For Customer Service

0333 2121 006
9:00am to 5:00pm, Monday – Friday
Closed Weekends and Bank Holidays

[email protected]

To make a claim

0333 2121 008
9.00am to 5.30pm, Monday – Thursday
9.00am to 5.00pm, Friday
Out of hours 01424 850 333

01424 850 333 (Out of Hours)
[email protected]

Or you can write to us at

The Retail Mutual,
Barrington House,
Heyes Lane,
Alderley Edge,
Cheshire,
SK9 7LA

The Retail Mutual is a trading name of the NFRN Mutual Limited, a company registered in England and Wales, number 3810528, registered office Barrington House, Heyes Lane, Alderley Edge, Cheshire, SK9 7LA. The NFRN Mutual Limited is authorised and regulated by the Financial Conduct Authority, FRN: 312391. The NFRN Mutual Limited is managed by InShare Insurance Services Limited, a company registered in England and Wales, number 12598390, registered office Barrington House, Heyes Lane, Alderley Edge, Cheshire, SK9 7LA. InShare Insurance Services Limited is authorised by the Financial Conduct Authority, FRN: 965006. You can check this on the Financial Services Register by visiting the FCA's website

The Retail Mutual is now offering enhanced specialist Mutual Business Cover tailored specifically to meet the needs of our Members and former Members.

We pride ourselves in looking after our Members’ interests by offering the most competitively priced Comprehensive Cover for their business.

If you’re already a Member (and are covered by TRM):

The Mutual will freeze the cost of your Cover to match the price of the insurance premium you paid between April 2022 and July 2023.*
At no additional cost, your Covered Property Limits will increase by 6%.

If you’re not a Member but Received a Renewal Quote from us:

The Mutual will match the Price we quoted you in 2022*
At no additional cost, your Covered Property Limits will increase by 6%.

If you’re not and have never been a Member:

If you operate one of the following Trades:

Newsagent, Roundsperson, Convenience Store, Off Licence, Post Office, General Store, Super/Mini Market, Grocer, Gift Shop, Barber, Hairdresser, Clothing Retailer / Fancy Dress Hire;

Call us on 0333 2121 006

If you are a Property Owner seeking Landlord Insurance:

Call our dedicated Landlord team on 0333 2121 0XX

If you are looking to insure your Home:

Call us on 0333 2121 006

If your Business is not one of the trades listed above:

Please contact our specialist Broking Colleagues on [email protected]

*Price Freeze/Roll back Conditions: This offer is available to those who:

1) Requested a Business Cover quote, or Renewed with us, between April 10th 2022 and July 15th 2023;

2) Operate within the Trades covered by the Mutual;

3) have a total Sums Covered of less than £700k;

4) have had no known or reported claims in the past 12 months.

The Price Freeze / Roll Back, will be calculated on Cover amounts declared to us in 2022 plus a 6% inflationary provision.

Contact Us

Contact Form

New Quote Enquiry

Existing Member New Quote Enquiry Form

New Quote Enquiry Form

Renewal Form

Contact Form

For Customer Service

To make a claim

Or you can write to us at

Useful Links

Connect With Us

Newsletter

Members’ Area

Opening times

Customer Service and General Enquiries

Claims Team

Non-Standard Cover

Insurance Documents

Contact Us

Contact Form

New Quote Enquiry

Existing Member New Quote Enquiry Form

New Quote Enquiry Form

Renewal Form

Contact Form

For Customer Service

To make a claim

Or you can write to us at

Useful Links

Connect With Us

Newsletter

Members’ Area

Opening times

Customer Service and General Enquiries

Claims Team

Take out business cover with us and receive a £20 gift card*