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Welcome to The Retail Mutual Members’ Area

In the Members’ Area you can find access to cover documents and useful links to our latest blogs and free guides.

Member documents

Draft Annual Report and Accounts 2020
Annual Report and Accounts 2019
Rules of the NFRN Mutual Limited
Articles of Association

Free guides and downloads

making the most of digital marketing booklet

Digital Marketing Guide

If recent events have taken their toll on your business, we want you to know that The Retail Mutual is in your corner and ready to help you get your business back on track. We have teamed up with Wonderful Creative Agency to create an in-depth marketing promotion guide. The purpose of this guide is to help business owners (like you) get the most out of your digital marketing to attract more customers and increase your on and offline sales.

Download our free digital marketing guide for information about SEO, social media, paid digital marketing and more.

The Retail Mutual's Shop Risk Assessment Guide front cover

Risk Assessment Guide for Shops

As a catering business owner, you are a dab hand at creating a shopping experience to remember. But while predicting your customers’ needs and making sure that you have the right stock in place to meet them is important, it shouldn’t be your only priority. We have used our knowledge and expertise to produce for you an in-depth health and safety and risk assessment guide all in one, to help you implement processes and procedures that help to reduce risks and keep your business safe.

Download our free risk assessment guide including in-depth health and safety information and a template to guide you through your own risk assessment process.

Our Recent Posts

GroceryAid Day

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Running an independent convenience or grocery business can be challenging, and unexpected and unwelcome events can pose real threats to retailers’ livelihoods. You might be an independent business owner, but…
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How To Use Email To Maximise Customer Experience & Build Relationships

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Whatever your business, gathering data allows you to maintain and maximise your customer relationships whilst also providing a valuable marketing tool that you can use to help your business grow.…
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How To Use Social Media To Build Your Shop Brand

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Social media has become an essential tool for building and maintaining your business brand online, giving your business much greater reach and accessibility for your customers – as well as…
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Keep it Shut and Keep your Shop Safe

| Blog | No Comments
Keep doors, windows, trap doors and anything else shut Now we mean this in the nicest possible way, but we would like you to keep it shut. Here is one…

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If in the unfortunate event you have had to make a claim, then we would appreciate your feedback on your experience with us. We strive to provide excellent services for our Members and by taking part in this survey, you can help us to maintain quality levels and continue to make improvements.

Opening times

Customer Service and General Enquiries

Customer Service - 0333 2121 006
9:00am to 5:00pm, Monday - Friday
Closed Weekends and Bank Holidays

Claims Team

Claims - 0333 2121 008
9.00am to 5.30pm, Monday - Thursday
9.00am to 5.00pm, Friday
Out of hours - 01424 850 333

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