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Welcome to The Retail Mutual Members’ Area

In the Members’ Area you can find access to cover documents and useful links to our latest blogs and free guides.

Member documents

Draft Annual Report and Accounts 2020
Annual Report and Accounts 2019
Rules of the NFRN Mutual Limited
Articles of Association

Free guides and downloads

making the most of digital marketing booklet

Digital Marketing Guide

If recent events have taken their toll on your business, we want you to know that The Retail Mutual is in your corner and ready to help you get your business back on track. We have teamed up with Wonderful Creative Agency to create an in-depth marketing promotion guide. The purpose of this guide is to help business owners (like you) get the most out of your digital marketing to attract more customers and increase your on and offline sales.

Download our free digital marketing guide for information about SEO, social media, paid digital marketing and more.

The Retail Mutual's Shop Risk Assessment Guide front cover

Risk Assessment Guide for Shops

As a catering business owner, you are a dab hand at creating a shopping experience to remember. But while predicting your customers’ needs and making sure that you have the right stock in place to meet them is important, it shouldn’t be your only priority. We have used our knowledge and expertise to produce for you an in-depth health and safety and risk assessment guide all in one, to help you implement processes and procedures that help to reduce risks and keep your business safe.

Download our free risk assessment guide including in-depth health and safety information and a template to guide you through your own risk assessment process.

Our Recent Posts

Freezing the price of your cover

| Blog | No Comments
The Retail Mutual is now offering enhanced specialist Mutual Business Cover tailored specifically to meet the needs of our Members and former Members. We pride ourself in looking after our…

GroceryAid Day

| Blog | No Comments
Running an independent convenience or grocery business can be challenging, and unexpected and unwelcome events can pose real threats to retailers’ livelihoods. You might be an independent business owner, but…
boxes of stock

3 ways to keep your stock secure

| Blog | No Comments
As a busy retailer it’s always been important to keep your stock secure but with wholesale prices increasing and tobacco costs soaring as a result of the 2021 budget, it’s…
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How To Use Email To Maximise Customer Experience & Build Relationships

| Blog | No Comments
Whatever your business, gathering data allows you to maintain and maximise your customer relationships whilst also providing a valuable marketing tool that you can use to help your business grow.…

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Customer service survey

Please tell us about your recent experience with our customer service team. Whether you spoke to us about a new cover or renewal, or informed us of any changes, your feedback helps us to maintain and continue to improve our services.

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Claims survey

If in the unfortunate event you have had to make a claim, then we would appreciate your feedback on your experience with us. We strive to provide excellent services for our Members and by taking part in this survey, you can help us to maintain quality levels and continue to make improvements.

Opening times

Customer Service and General Enquiries

Customer Service - 0333 2121 006
9:00am to 5:00pm, Monday - Friday
Closed Weekends and Bank Holidays

Claims Team

Claims - 0333 2121 008
9.00am to 5.30pm, Monday - Thursday
9.00am to 5.00pm, Friday
Out of hours - 01424 850 333

Special Offer
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Take out business cover with us and receive a £20 gift card*

Call us now on 0333 2121 280 quoting ONLINE20 for an immediate business cover quote

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