Information about the use of The Retail Mutual’s website can be found on the links below:
Information about the use of The Retail Mutual’s website can be found on the links below:

The Retail Mutual is a trading name of the NFRN Mutual Limited, a company registered in England and Wales, number 3810528, registered office Barrington House, Heyes Lane, Alderley Edge, Cheshire, SK9 7LA. The NFRN Mutual Limited is authorised and regulated by the Financial Conduct Authority, FRN: 312391. The NFRN Mutual Limited is managed by InShare Insurance Services Limited, a company registered in England and Wales, number 12598390, registered office Barrington House, Heyes Lane, Alderley Edge, Cheshire, SK9 7LA. InShare Insurance Services Limited is authorised by the Financial Conduct Authority, FRN: 965006. You can check this on the Financial Services Register by visiting the FCA's website
Call us now on 0333 2121 280 quoting ONLINE20 for an immediate business cover quote
Find Out More*Terms and conditions apply. This offer is available to new business cover members only. Members who have been on cover with the Mutual for the same premises within the last two years are not eligible for this offer.
Thank you for providing your details, we will get in touch to arrange your Cover quote when your renewal is due.
The Retail Mutual is now offering enhanced specialist Mutual Business Cover tailored specifically to meet the needs of our Members and former Members.
We pride ourselves in looking after our Members’ interests by offering the most competitively priced Comprehensive Cover for their business.
If you’re already a Member (and are covered by TRM):
If you’re not a Member but Received a Renewal Quote from us:
If you’re not and have never been a Member:
If you operate one of the following Trades:
Call us on 0333 2121 006
*Price Freeze/Roll back Conditions: This offer is available to those who: 1) Requested a Business Cover quote, or Renewed with us, between March 19th 2024 and July 15th 2024; 2) Operate within the Trades covered by the Mutual; 3) have a total Sums Covered of less than £750k; 4) have had no known or reported claims in the past 12 months. The Price Freeze / Roll Back, will be calculated on Cover amounts declared to us in 2024 plus a 0% inflationary provision.
The Retail Mutual is now offering enhanced specialist Mutual Business Cover tailored specifically to meet the needs of our Members and former Members.
We pride ourselves in looking after our Members’ interests by offering the most competitively priced Comprehensive Cover for their business.
If you’re already a Member (and are covered by TRM):
If you’re not a Member but Received a Renewal Quote from us:
If you’re not and have never been a Member:
If you operate one of the following Trades:
Call us on 0333 2121 006
If you are a Property Owner seeking Landlord Insurance:
Call our dedicated Landlord team on 0333 2121 0XX
If you are looking to insure your Home:
Call us on 0333 2121 006
If your Business is not one of the trades listed above:
Please contact our specialist Broking Colleagues on [email protected]
*Price Freeze/Roll back Conditions: This offer is available to those who:
1) Requested a Business Cover quote, or Renewed with us, between April 10th 2022 and July 15th 2023;
2) Operate within the Trades covered by the Mutual;
3) have a total Sums Covered of less than £700k;
4) have had no known or reported claims in the past 12 months.
The Price Freeze / Roll Back, will be calculated on Cover amounts declared to us in 2022 plus a 6% inflationary provision.
The Retail Mutual has partnered with a specialist insurance intermediary who will engage with you directly to source the most competitive insurance solution for:
To Find Out More Contact our Partner on: [email protected]
The Retail Mutual has sourced competitive options for:
-> Catering and other Retail Trades Insurance.
-> Household Insurance, and
-> Landlord’s and Property Owner’s Insurance.
Due to the breadth of our Insurer Panel documents will often be tailored to your specific needs and can be sourced from our Customer Services team.
To make a Household or Landlord claim, please call 0333 2121 008.
(Call lines are open 9am – 5.30pm Mon-Thurs, 9am-5pm Friday. For emergency assistance out of hours or Bank Holidays, please call 01424 850 333).
Please call our General Enquiries on 01892 888 319 and a member of our team will be able to assist you.
(Call lines are open 9am – 5pm Mon-Fri, closed Weekends and Bank Holidays).
To make a claim under any Section other than Commercial Legal Expenses, please call 0333 0107 190 or email [email protected]
Please refer to your cover documents receieved when your cover was taken out to find the relevant contact information on how to claim. If you do not have a copy of your documents, please call 01892 888 319 (9am-5pm Mon-Fri, Closed Weekends and Bank Holidays).
We are sorry to report that we are having problems with our phone lines which are currently down, and that is why you may be struggling to get through to us.
If you do need to get hold of us urgently then please email us at [email protected] and one of the team will be on hand to assist you. For all non-urgent enquiries, please try calling us back later.
The Retail Mutual has created an in-depth Risk Assessment guide to help you be more aware of everyday risks that can impact you, your customers, your stand and your business.
(Plus, your friend will get one too)
* Terms and conditions apply
Please enter your name and phone number here and we’ll give you a call