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This site uses cookies – small text files that are placed on your computer or device by websites that you visit. They are used to provide usage information on websites and improve the efficiency of websites and help provide a better user experience. We do not use cookies to collect personal information about you or anyone else. In general, cookies are used to retain user preferences, store information so that shopping baskets can be provided and provide anonymised tracking data to third party applications like Google Analytics and Facebook Pixel.


The cookies we use on this site are:


Essential cookies


Cookies that are required for the operation of our website, including cookies that enable you to log into secure areas and storing information for easier use of online forms.


Performance cookies


Cookies that help us monitor the number of users that visit our website and the way they interact with it. These insights help us to improve the usability of our website to help increase the user’s experience.  We use a third-party service, Google Analytics, to collect information about the pages that are visited and to help us identify any errors with our site. The information collected using these cookies is anonymous and cannot be used to identify any personal information of an individual visitor.


Targeting and advertising cookies


We may use retargeting cookies which are placed by The Retail Mutual or by advertising networks that The Retail Mutual works with. We use Google tags and Facebook Pixel tags, both work in the same way. These cookies remember that you have visited our site and serve relevant, tailored advertising communications on other sites that are aligned to your browsing habits. These may be used to remind you of products or services you have shown an interest in. They can also be used to help measure the effectiveness of an advertising campaign, to see how many people have seen an advertisement then visited our website.  We don’t collect your personal information; Facebook Pixel uses your personal information that Facebook has already collected to show you relevant ads when you are on the Facebook platform.


Cookies should make your browsing and overall user experience better, more intuitive and effective, but you can disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the website which offers guidance for all modern browsers.


To learn more about cookies, how to manage them and how they affect your online activities, visit or

Opening times

Customer Service and General Enquiries

Customer Service - 0333 2121 006
9:00am to 5:00pm, Monday - Friday
Closed Weekends and Bank Holidays

Claims Team

Claims - 0333 2121 008
9.00am to 5.30pm, Monday - Thursday
9.00am to 5.00pm, Friday
Out of hours - 01424 850 333

Special Offer
Business Cover Offer Stamp

Take out business cover with us and receive a £20 gift card*

Call us now on 0333 2121 280 quoting ONLINE20 for an immediate business cover quote

Find Out More