preload image
Skip to main content

Coronavirus Statutory Sick Pay Rebate Scheme is now available to claim online

This is a Government incentive for employers to claim back the Statutory Sick Pay (SSP) paid to their employees, current or former, who have been off work due to the virus. Here we look at who can use the scheme, what can be claimed and how to claim. The scheme covers all types of employment contracts including full and part time employees, those on agency contracts, flexible, zero hour and fixed term contracts, with the latter applicable up to the date when the contract ends. The online service is now available.

Who is eligible to use the Statutory Sick Pay Rebate Scheme?

  • You are claiming for an employee who is eligible for sick pay due to coronavirus
  • You have a PAYE payroll scheme that was created and started on or before 28 February 2020
  • You had fewer than 250 employees on 28 February 2020 across all your PAYE payroll schemes

Employees are not obliged to give you a doctor’s note that states they are fit for work but you can ask them for an isolation note from NHS 111 if they are self-isolating and cannot work due to coronavirus, or a letter from the NHS or their GP saying they must stay at home for at least 12 weeks.

How much can you claim in the Statutory Sick Pay Rebate Scheme?

It will cover up to two weeks’ Statutory Sick Pay (SSP), which will start from the first day of sickness. Your employees should have coronavirus symptoms, be unable to work because they are self-isolating or someone they are living with has the symptoms or they are shielding and have a letter from the NHS or a GP telling them to stay at home for 12 weeks.

Before 6 April 2020, the weekly rate was £94.25 and after that, it was increased to £95.85. You could claim from 13 March 2020 for an employee who had coronavirus, displayed symptoms of the virus, or was self-isolating. You could claim from 16 April if your employee was shielding because of coronavirus. If you as an employer pay more than the weekly rate of SSP, you will only be able to claim the above.

What information will you need to claim on the Statutory Sick Pay Rebate Scheme?

  • Keep records of the SSP you have paid and want to claim back
  • The dates the employee was off sick and the dates that qualified
  • The reason they were not at work
  • Employee’s National Insurance number
  • Keep the records for three years after receiving payment

How do you claim on the Statutory Sick Pay Rebate Scheme?

You will be able to claim online. Initially, you must check that you can use the Coronavirus Statutory Sick Pay Rebate Scheme, be registered for PAYE online and work out your claim period. It is possible to claim for multiple pay periods and employees at the same time.

  • The number of employees you are claiming for
  • Start and end dates for the claims
  • The amount of SSP you have paid
  • Your Government Gateway user ID and password
  • Your employer PAYE reference number
  • Contact number
  • Bank details

When will you receive your Coronavirus Statutory Sick Pay Rebate?

If your claim is valid, you will receive the rebate within six working days. If you give false or misleading information, penalties may apply of up to £3,000.

If you can’t find the information you need online, help is available by Webchat, or by phone.

What can The Retail Mutual do for your business?

The Retail Mutual understands that this is a difficult and frustrating time for people running their businesses. If you have any questions about cover you have with us, our experts are looking forward to speaking with you. We are still experiencing a high number of calls, and so your patience is appreciated at this time. Please refer to our coronavirus resource hub for more information about other financial help that is available to retail businesses.

Opening times

Sales0333 2121 280
Service0333 2121 006
8.30am to 5.30pm, Monday – Friday
Closed Weekends and Bank Holidays

Claims0333 2121 008
9.00am to 5.30pm, Monday – Thursday
9.00am to 5.00pm, Friday
Out of hours 01424 850 333
Special Offer
Business Cover Offer Stamp

Take out business cover with us and receive a £20 gift card*

Call us now on 0333 2121 280 quoting ONLINE20 for an immediate business cover quote

Find Out More